Waikoa runs a centralized concierge team under your name — phone, email and a booking site in your brand. Your guests get dining reservations, spa and massage, private dining, tours and transportation, confirmed instantly. You get the staffing support without the payroll, and a referral commission every month.
Every channel a guest might use, staffed by a concierge team that answers in your property's name and books against real, contracted inventory — not a list of phone numbers handed back to the guest.
Tables at the restaurants that don't answer the phone, held by a team that talks to them every day.
On-property or licensed therapists who come to the room, booked and confirmed while the guest is still on the line.
Beachside dinners, private chefs, proposals and small celebrations, coordinated end to end.
Vetted operators under direct contract, with live availability and instant confirmation.
Airport transfers, private drivers and island tours dispatched like a ride, not a reservation.
Beach and resort photo sessions with working photographers, gallery delivered to the guest.
Everything below comes with the service — not as add-on modules you buy later, and not as software you have to learn. Your team gets the reporting; your guests get the help.
We reach guests before they land — the week gets planned, the hard-to-get reservations get held, and arrival day stops being a scramble at your desk.
Guests text the desk like they text a friend. Requests, confirmations and changes handled in the thread, with the whole history on the reservation.
Chat on your booking site, staffed by the same team — so a guest deciding at 11pm gets an answer instead of closing the tab.
A real person on the line at any hour, answering in your property's name. Sales, changes and urgent guest issues, including when your desk is dark.
Day-by-day itineraries built for the guest and branded to you — free, whether or not everything on it is booked through us.
Guest requests become tasks routed to the right department on property, with a timestamp and an outcome — so nothing dies in a phone message.
You see where your guests come from, what they looked at, what they booked and what it earned — the same numbers we run on, in your dashboard.
Sessions, sources and the pages guests actually open on your branded site.
What turned into a booking, by channel — phone, text, chat, email or site.
What guests asked for that we couldn't sell them, so you know what to add.
Commission by month, by category and by unit, reconciled to what was paid.
This is the real reason concierge desks get cut first. We already carry all of it for our own desks in Hawaii.
Restore concierge service you've cut, or extend the desk you have to 24 hours without adding a single position.
One concierge team across every unit you manage, with your brand on the site and a commission line on every booking.
Send one link in the arrival email. Guests plan the week before they land and you never answer a question at midnight.
Add bookings to what you already do, tracked to the person or counter that produced them.
A booking site in your brand, a phone number and an email address that route into our queue, answered in your property's name. Nothing to install and nothing to staff.
Calls, emails and web requests are handled by our concierge team against contracted inventory, with instant confirmation. Changes, weather and refunds come to us, not to your front desk.
One monthly statement showing every booking, what it earned and when it pays. Referral commission is paid out of collected funds on a fixed cycle.
We'll build your branded booking page, show you what your guests would see, and estimate what last month's guest questions would have earned you.